Gartner highlighting outsourcing problems?
Through 2009, 50% of organizations involved in Business Process Outsourcing (BPO) relationships will experience cost overruns and unacceptable service-delivery quality, according to a recent study by Gartner.
Gartner attributes this frustration by enterprises to a lack of understanding of their specific BPO offerings in terms of market hype versus true market maturity.
I will research Gartner's position on this further and post on this site. Any leads are always welcome.