The Rational Outsourcing Blog

Saturday, September 02, 2006

Gartner highlighting outsourcing problems?

While I take my Gartner reports with a healthy dose of cynicism, they are usually a good indicator of where mainstream business is headed. I just picked up the following Gartner quote at a article.
Through 2009, 50% of organizations involved in Business Process Outsourcing (BPO) relationships will experience cost overruns and unacceptable service-delivery quality, according to a recent study by Gartner.

Gartner attributes this frustration by enterprises to a lack of understanding of their specific BPO offerings in terms of market hype versus true market maturity.

I will research Gartner's position on this further and post on this site. Any leads are always welcome.

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